General Terms
& Conditions
Article 1 – Applicability
These general terms and conditions apply to The Worklife Balance, registered with the Dutch Chamber of Commerce under number 95495967.
Article 2 – Services and Obligation of Effort
These terms apply to all services provided by The Worklife Balance, both for businesses and individuals. The Worklife Balance operates on a best-effort basis, not on a results-based obligation. While The Worklife Balance provides services professionally and diligently, no guarantees can be given regarding specific outcomes.
Article 3 – Applicability to Contracting Parties
The general terms and conditions of The Worklife Balance apply to all organizations and individuals with whom The Worklife Balance collaborates and/or has an agreement, including their managers, directors, shareholders, employees (current, former, and future), and others affiliated with The Worklife Balance, as well as their heirs.
Article 4 – Engagement of Third Parties
If third parties are engaged for the execution of an assignment, this will be done in consultation with the client. The Worklife Balance is not liable for any shortcomings of these third parties.
Article 5 – Rates and Cancellations
For business clients, The Worklife Balance operates based on an hourly rate unless otherwise agreed in writing. Rates may be periodically reviewed and will be communicated in advance.
For individual coaching clients, cancellations made more than 48 hours before a scheduled session are free of charge. If a session is canceled within 48 hours, 100% of the session fee will be charged.
Article 6 – Invoicing and Payment
For business clients, invoices issued by The Worklife Balance must be paid within 14 days from the invoice date unless otherwise agreed in writing. If payment is not made on time, the client is immediately in default without further notice of default. From the due date, The Worklife Balance is entitled to charge a late payment interest of 1.5% per month on the outstanding amount, in addition to collection costs.
For individual coaching clients, payment must be made before the session takes place. If payment is not received on time, the client will receive a payment reminder with a 14-day grace period to settle the amount without additional costs. After this period, The Worklife Balance is entitled to charge a statutory interest of 1% per month, as well as collection costs in accordance with the Dutch Collection Costs Act (Wet Incassokosten).
For both business clients and individual clients, if payment remains outstanding despite reminders, extrajudicial collection costs will be charged, in accordance with the legal scale for collection costs.
Article 7 – Suspension of Services
The Worklife Balance reserves the right to temporarily suspend services in the event of non-payment, without this affecting the client's obligation to fulfill outstanding payment obligations.
Article 8 – Liability
The Worklife Balance is not liable for any damages unless there is intent or willful recklessness. Liability is limited to a maximum of the invoiced amount for the month in which the damage occurred.
Article 9 – Intellectual Property Rights
All intellectual property rights relating to materials, documents, software, and methodologies used or developed by The Worklife Balance remain the property of The Worklife Balance unless otherwise agreed in writing. The client retains their rights and indemnifies The Worklife Balance against third-party claims and infringements.
Article 10 – Confidentiality and Privacy
The Worklife Balance treats all information shared during coaching and advisory services confidentially. Data will only be used for service execution and will not be shared with third parties without permission.
An exception to confidentiality applies if there is a legal obligation to disclose information (for example, in cases of imminent danger to the coachee or others).
The Worklife Balance complies with applicable privacy laws (GDPR) and processes personal data in accordance with a privacy policy, which can be made available upon request.
Article 11 – Confidentiality and Privacy
By entering into the agreement, the Client or Contracting Party agrees that their name and email address may be included in the Coach’s mailing list for the purpose of receiving relevant information, newsletters, offers, and updates related to the Coach’s services.
The processing of personal data shall be carried out in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
Recipients have the right to unsubscribe at any time, free of charge and without explanation, by using the unsubscribe link in each email or by sending a request to the contact address stated in the privacy policy.
Personal data will not be shared with third parties unless necessary for the performance of the agreement or as required by law.
Article 12 – Specific Provisions for Individual Coaching
The Worklife Balance provides support and guidance but does not offer medical or psychological care.
Coaching is intended to provide tools and insights that help the coachee in their personal and professional development. The coachee remains fully responsible for their own choices and the actions that result from them. The coach and The Worklife Balance offer guidance but do not guarantee specific outcomes.
All coaching sessions are strictly confidential. If coaching is paid for by an employer, this does not mean that the coach or The Worklife Balance acts as a mediator between employer and employee. Information from the sessions will only be shared with the employer if:
This is discussed with the coachee beforehand.
The coachee explicitly gives consent.
The coach shall always first discuss with the coachee whether and which information may be shared. If the employer or contracting party requests information about the client, the coach shall only provide such information with the client’s prior consent. Where necessary, a three-way meeting may be arranged in which the coach, the client, and the employer or contracting party are all present.
Sessions can be canceled free of charge up to 48 hours in advance. Cancellations within 48 hours will be charged at the full rate.
The coach reserves the right, at her sole discretion and subject to availability, to deliver sessions either in person or online.
The conversion of an in-person session to an online session, or vice versa, may be made by the coach without stating any reason and shall not entitle the client to any discount, refund, or termination of the agreement.
The content, duration, and quality of the session shall remain equivalent regardless of the chosen or applied delivery method.
Article 13 – Governing Law and Dispute Resolution
All agreements with The Worklife Balance are governed by Dutch law. Disputes will be submitted to the competent court in Amsterdam.
